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User feedback and answers of our support team
to the most typical questions related to our programs

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This page contains answers to questions that may have general relevance to performance of our programs. As we realize that a majority of technical support questions may be of interest to a wider community of users, we have decided to selectively publish our answers online so that also other users may benefit from them, possibly cutting down instances of receiving e-mails with similar queries.

Please note that technical support is not offered to unregistered users of programs requiring registration as well as to users of freeware programs. We reserve the right not to reply to such user requests. Even if you qualify for technical support, before contacting us by e-mail please check this page first to make sure that we had not been already approached with a similar query that has been answered in the meantime.

Check for the latest additions, starting from the top.


List of Frequently Asked Questions:

I have noticed that you stopped packing your programs into installers and now upload only the program file itself. Why so?

Can I use Configuration LifeGuard in Windows NT, 2000, Me or XP?

Can I use Configuration LifeGuard to create my backup on a floppy instead of in its default folder on the hard disk?

Why can't I separately select the Registry files when using Configuration LifeGuard?

I cannot find Swap File Overwriter at your Web site. Where is it?

How I can I check that AutoClipClear has really cleared my Clipboard after I had run it?


Frequently Asked Questions... and Answers:

I have noticed that you stopped packing your programs into installers and now upload only the program file itself. Why so?
Installers usually cannot proceed with installation if the user does not have full administrative rights on the given PC. On the other hand, our programs are written to run without admin priviledges. In order to let them run on all PCs without restriction the installers have been dumped, which also cuts down the size of the delivered files and at the same time is more transparent to the user. As our programs are self-contained (do not depend on installing nor install any external modules like DLLs, OCXs, etc.) comprising of a single EXE file, having no installer does not complicate their use at all. In addition to this, in our releases starting with 2008 we have returned in storing the configuration settings into an INI file to bypass possible administrator's limitations set on accessing the system's registry. In this sense, our programs have become truly portable and ready to run from any writable media, which makes them a welcome solution when using different PCs at public places.
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Can I use Configuration LifeGuard in Windows NT, 2000, Me or XP?
No, you can not. Configuration LifeGuard is a program designed specifically for Windows 95/98 and it is not compatible with Windows NT, 2000, Me or XP, which all use different architecture for storing as well as restoring of system configuration information. As these operating systems come with their own system restore concept, there are no plans as yet to develop a version of Configuration LifeGuard for the above platforms.
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Can I use Configuration LifeGuard to create my backup on a floppy instead of in its default folder on the hard disk?
You cannot create your backup on a floppy using Configuration LifeGuard. The reason for this being so is that the backup would normally not fit on a single floppy (mainly due to the size of the Registry files) and more than one floppy (often even more than two) would be necessary. This would deny the logic and the concept Configuration LifeGuard follows: to have an easy, handy, speedy and effective solution at hand for a majority of situations that normally arise, mainly when testing and uninstalling new software but also for system crashes. If you insist on being able to create the entire backup on diskettes, you may either manually ZIP the contents of the backup folder to floppies or you may find this feature e.g., in Norton Utilities by Symantec. Bear in mind, however, that the more complicated and time consuming procedure you are expected to take, the less often you are inclined to do it, which may result in your not having the latest backup when needed, thus restoring an older backup in a sudden case of emergency. With Configuration LifeGuard, you can easily create the latest backup at each successful restart of Windows (or at any other time) and the whole procedure often takes just about 5 seconds with only 3 mouse-clicks, including the program's launch... To the best of our knowledge, no other program can match such a performance.
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Why can't I separately select the Registry files when using Configuration LifeGuard?
The point is that many programs often put their configuration information into both of these files. Hence, restoring only one of them may cause your system to lose part of its previous configuration, become unstable and even malfunction. To avoid this risk, Configuration LifeGuard always handles the Registry files in pairs, be it a backup, restore or undo restore. This ensures 100% return to your previous Registry configuration.
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I cannot find Swap File Overwriter at your Web site. Where is it?
Swap File Overwriter has been discontinued. It may reemerge later in another form.
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How I can I check that AutoClipClear has really cleared my Clipboard after I had run it?
Run the built-in Windows system tool Clipboard Viewer (file Clipbrd.exe, find it in the main Windows folder); alternatively, click on menu Start, Run, type "clipbrd" (no quotes) and press Enter to display the contents of your Clipboard. After you run AutoClipClear it will be empty.
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