• As a Client, what is the relationship between Kagi and my online store?
• Can Kagi support all kinds of products?
• What are the benefits of using Kagi ?
• Where are all the fees and charges I had with my other service?
• What are the payment terms for Store Owners?
• Does Kagi accept offline orders?
• What credit cards and currencies are accepted?
• How do I become a new client?

As a Client, what is the relationship between Kagi and my online store?

As a Kagi client, you outsource all your online store operations to us. This includes infrastructure, order pages and shopping cart software, as well as payment processing.

To perform payment processing, Kagi serves as the Merchant of Record. This saves you the time and expense of setting up and maintaining your own merchant accounts, including complying with stringent security, tax and relationship requirements. As each order is placed, we become the online retailer of your product for immediate resale to your customer. Additionally, online shoppers are billed directly from Kagi under our name on your behalf.

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Can Kagi support all kinds of products?

Whether you have physical goods, digital goods or both, we can handle it. In fact we have special features to help you sell.

In order to provide and maintain the best possible shopping quality and experience, Kagi does not permit certain kinds of goods and services. For an up to date list of unacceptable products, see our Product Policy page.

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What are the benefits of using Kagi?

We offer a complete end-to-end solution that allows you to set-up and sell from your online store in less than one day. Our fully outsourced solutions allow you to avoid costly infrastructure and ever more complex merchant account maintenance. At Kagi, we deploy the latest technology giving you real advantages through robust order pages and complete shopping cart software. Our payment processing allows you to accept the major credit and debit cards worldwide. And, our language and currency features allow you to sell worldwide easily. We also offer client services for both you and your customers, from resolution of your technical issues to shopper support and everything in between. With Kagi, you have a single source partner at a great value.

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Where are all the fees and charges I had with my other service?

When clients upgrade to Kagi from other services, they are often surprised by our ease of pricing and great value. If you are looking for the software license fee, high monthly fees, maintenance fees, service fees, listing fees and a host of small add-on’s for setting up and maintaining your store, you won’t find them here. Our fees are easy and straight forward and a great value too. Click here to view our fees.

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What are the payment terms for Store Owners?

Payment Frequency
Kagi pays twice-monthly for all suppliers who exceed $25k USD in monthly store sales volume. Additionally, suppliers who exceed $100k USD in monthly sales volume will be paid four times per month. The only restriction is that the dollar volume of monthly refunds should not exceed 1.5% of monthly sales and chargebacks must not exceed 0.5% of monthly sales for the prior period. 

Here is how it works. Whenever your prior monthly volume exceeds $25k, Kagi will automatically institute a twice-monthly payment schedule for the following month and continue to pay twice monthly as long as your sales volume remains at $25k or higher. The following is the payment schedule. If the date falls on a non-business day or a US bank holiday, payment is the next business day.

Whenever your prior monthly volume exceeds $100k, Kagi will pay you weekly on the following payment schedule, as follows:

Payment Method
Store Owners have the following payment method options:

• A check in US dollars mailed via first class mail to you or your bank account. There is no fee for this payment method.
• Wire transfer of funds into your bank account. Wire transfers are available in most currencies. The wire transfer fee is US$15. There may be an additional fee levied by your bank.
• Multiple checks or multiple wire transfers for international store owners. This is useful when a bank places a deposit delay on payments above specific high values. Multiple checks or wires avoid this delay.

Minimum Payment Threshold
Store Owners may set a monthly minimum payment threshold. Kagi can defer issuing a payment to you until the amount we owe you exceeds your minimum threshold. This is useful for product suppliers outside the USA, if your bank charges additional fees to receive payments from the USA.

Monthly Statement
Kagi Store Owners receive a monthly statement of products sold with the following detailed customer information: Customer name, the product(s) purchased, order dates, postal addresses, email addresses, and other information, as applicable.

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Does Kagi accept offline orders?

Yes, your shoppers can order your products from us via phone, fax or email. We also handle purchase orders from corporate customers.

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What credit cards and currencies are accepted?

Kagi accepts Visa, MasterCard, American Express, Discover (Novus), Optima, Diners Club, Eurocard, Carte Blanche and JCB.

Credit card sales are supported in multiple local currencies making it easy for international customers to buy your products. Currencies supported are US Dollar, Euro, Japanese Yen, Canadian Dollar, British Pounds and Australian Dollar.

Click here to view a complete table of currencies and credit cards.

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How do I become a new client?

You apply to become a new client with Kagi. You need to read and accept our contract and you must agree that you will not sell any restricted products. It couldn’t be easier. Click here to apply or ask a question.

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