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Ever wish you had the key to superior service? With Kagi, you’ll have it. And just as importantly, your customers will have it too.
Our service ranking from our largest clients places us amongst the very best. To have the peace of mind that your store is operating as you wish every day, we must stay in touch. And we do so with real people, writing personal email replies and answering your phone inquiries. Our service extends to your customers. As a Kagi store owner, your customers are buying through us and we take that responsibility seriously. Your customers can call us to inquire about any aspect of their buying experience. We typically resolve disputes on payment processing, credits or answer questions on delivery. We efficiently forward to you all inquiries regarding specifics on how your products are used. Importantly, we also monitor inappropriate charges and suspicious transactions to help safeguard against fraud and credit card theft. Our security policies extend from our client application process through to each sales transaction occurring anywhere in our client’s online stores. We do this to protect you, your reputation and to safeguard the online buying experience. We also maintain technical support resources to aid you with specialized areas. These include help with setting up registration codes for software vendors or website interfaces and design services. We are also proud of the self-help aspects of our services. We strive to make every effort to ensure that instructions on setting up and maintaining your store with the Kagi Store Wizard are truly easy. For many, there is nothing like doing it yourself whenever and wherever you please. We agree. Our sophistication is in our ease of use. From self-help tools to the personal touch, from serving our clients or their customers, and from general to technical support, Kagi is ready with gold key service.
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