Software Release Support
Make your first impression a smashing success.
Your talented engineering team created the awesome product. Your latest marketing campaign generated the deafening buzz. Now, thousands of eager shoppers are lined up to buy the goods. All that's left to do is . . .
New product releases can be the biggest boon to your bottom line. At the same time, extraordinary success comes with its own challenges and pitfalls. By working with Kagi, you'll benefit from the expertise of product launch veterans aiming to help you turn every big release into a celebration.
Our Software Release Support package provide a variety of services that include:
- re-allocation of system resources to support a spike in traffic to your Kagi online store
- coupon creation based on existing customers' registration codes or transaction IDs
- advice for streamlining your business's resources for a smoother launch
Keep the Orders Flowing
Massive success can sometimes lead to server slowdowns. If you anticipate a significant spike in shopper traffic during your product release, we can work with you to prepare the online store and fulfillment systems for the rush. With advance preparation and appropriate allocation of technological resources, we can better ensure both you and your buyers have an optimal launch experience.
Upgrade Coupons
The best customers are repeat customers. When you release a new product or upgrade package, you may want to entice existing customers with a discount. We can help you setup the customer's old registration codes or transaction IDs as one time use coupons in your online store. This strategy offers additional security for your upgrade pricing while keeping it simple for eligible shoppers to access their discounts.
Get Started
It all starts with a phone call or email to our friendly account management team at accountmanagement@kagi.com. To give us ample time to uncover all your needs and prepare for launch, please contact us at least 3 weeks before your planned release date. Please be prepared to discuss the following items with Kagi:
- The expected date of your release
- The anticipated number of shoppers you expect to visit your Kagi online store
- The expected time frame over which shoppers will be coming to the Kagi site (e.g. 3000 buyers each week? 30,000 in one day?)
- An idea of the product FAQs that we will need to provide fast and accurate buyer support
- Your plans for offering discounts to existing customers (e.g. "I will use a list of registration codes to identify customers eligible for discounts)
- Any other special requirements for your release (e.g. special order pages, a store design optimized for your product launch, custom fraud filters, product downloads hosted on Kagi's servers, limited edition Backup CD, etc.)
Pricing
We hope you always shoot us an email (accountmanagement@kagi.com) as you plan your product launch. If you require Software Release Support, expect to pay a one-time fee of $250 for each major release.