Core Solutions
- Payment Acceptance
- Shopping Cart Software
- Store Wizard
- Fraud Prevention
- Sales Tax Accounting
- Incredible Support
Pricing & Contract
Product Policy
What Customers Are Saying:
Dear Kagi,
[As] a Kagi customer for at least a decade, I'm writing to say thank you for your helpful, customer friendly ways... Despite the explosion in your growth you have only improved on the basics and fundamentals that make a business sound, and create [loyal] customers like me. Thanks again - you're the best.
Sincerely,
George Lakehomer
We Take Care Of You and Your Customers
Real people answer telephone and email inquiries from you and your customers.
Enhance Customer Support
When your customers prefer to place their order over the phone, wish to request a refund, or need help retrieving a lost registration code, transaction assistance is just a phone call away. Streamlining the buying experience, our respectful service representatives provide your customers first line transaction support and guidance — many questions can be answered without your intervention.
Personalized Account Management
We want you to get the most out of your Kagi experience. As a Kagi supplier, you will be assigned an account manager to help you throughout the life of your online store. Our account managers can help you get started and determine which Kagi services will provide the biggest boost to your bottom line. When you need support, our account managers will be there to help.
Advocate For You
In the event a buyer disputes a charge on their bank statement, Kagi's customer service representatives and banking specialists go to work for you. We'll investigate the situation and attempt to find an agreeable resolution, responding to customer service issues in a timely manner, shielding you from time-consuming tasks, and reducing the threat of expensive chargebacks.
The Bottom Line
Buyer Accessibility
Customers may contact us with payment support requests via phone, fax, and email, with the information published on our web site.
Buyers may lookup their orders 24 hours a day, 7 days a week using our Order Lookup System.
Seller (Your) Accessibility
You, the seller, may view and change your account settings using the Supplier Dashboard.
You may contact your account manager via email or by phone during business hours.
Pricing
Standard Buyer and Seller Support services are paid for by seller fees.
Premium Support Services are available for an extra fee.
See Pricing & Contract page for details.
This service provides the following major benefits.
Increases Your Revenue
Generate more sales or money.
Reduces Your Expenses
Save time and resources.
Satisfies Customers
Make your customers happier.
Supports Your Needs
Help for reaching your goals.