Support Services

Supporting you and your buyers with professionalism and integrity

Enhanced Customer Support

When your customers prefer to place their order over the phone, wish to request a refund, or need help retrieving a lost registration code, assistance is just a phone call away. Let us take on the burden of first-line buyer support (questions regarding orders, payments, and license codes), so that your time is free to focus on your core business. Your customers can communicate with us via their method of choice: phone, email, fax, or online chat. Our respectful service representatives provide your customers transaction support and guidance — many questions can be answered without your intervention.

In addition to direct contact with our buyer support team, your customers can use our self-service Order Lookup System to look up their order information 24 hours a day, 7 days a week.

Personalized Account Management

We want you to get the most out of your Kagi experience. As a Kagi supplier, you will be assigned an account manager to help you throughout the life of your online store. Our account managers will help you get started and determine which Kagi services will provide the biggest boost to your bottom line. When you need technical support, our account managers are here to assist.

Your Advocate to the Credit Card Companies

In the event a buyer disputes a charge on their bank statement, Kagi's chargeback specialists go to work for you. We investigate the situation and attempt to find an agreeable resolution, responding to customer service issues in a timely manner, shielding you from time-consuming tasks, and reducing the threat of expensive chargeback fees.